Ups Tracking

How can I get in touch with UPS to collect my parcel?

Contact UPS
Written by Robart Ryan

You may need to Contact UPS if you’ve misplaced a package or have another issue with a shipment. 1-800-742-5877 is the major UPS customer service phone number. Furthermore, there are a few other ways to contact UPS depending on the seriousness of your issue. Luckily, all of these methods are quite simple.

contact customer service department 1

1 Contact UPS’s customer service department.

When you call this number, you will be linked to an automated system where you may chat with a representative about your specific problem. The UPS customer service number is 1-800-742-5877. [1]
Please realize that this number is only accessible Monday through Friday from 8:00 a.m. to 12:00 a.m. EST. The best time to call is at 8:30 a.m if you want to speak with an agent right away.
Please contact 1-866-782-7892 if you have an issue with an international shipment.
UPS also maintains a deaf-friendly customer service line. The number to call is 1-800-833-0056.

2Answer the question about the nature of your phone call.

You’ll be offered a selection of popular themes to pick from. This list includes items such as “Track a shipment,” “Send a parcel,” and “Shipping information or order supply.” Once you’ve selected the issue you’re calling about, your call will be routed to the relevant customer service department. [2]
You’ll have to choose your topic by saying it rather than typing a number in your phone because the menu options aren’t numbered.

3When you’ve figured out why you’re calling, say “agent” into the phone.

This will connect you with a human agent in the department where you’ve been assigned. To talk with an agent, say “Customer service” or dial 0 on your phone. [3]
If you press 0 or say “agent” before giving your purpose for calling, you will not be immediately connected with an agent with the appropriate department.

4Send emails to customer support if you don’t want to call.

While an email will not receive a response as quickly as a phone call, it also avoids the need to handle an automated phone system. Visit the UPS website’s “Email Us” page to send an email to UPS customer care.     Choose one of the following categories to give a clear picture of your email: Tracking, How to Get a Package, sending a parcel, general & expert support etc.

seeking assistance with a package

1To find out where your shipment is, go to the UPS website.

If you need to contact UPS because you haven’t gotten your shipment, the first thing you should do is figure out where it is. Navigate to the UPS Home page, then to the Tracking page, where you may enter your package’s tracking number.
The UPS website may be found at
The tracking number is a sequence of numbers that starts with “1Z” and ends with “ZZ” that was allocated to your shipment when it was originally  placed in the UPS system.

2Look for a local access point if you haven’t received your delivery.

Rather than delivering your product directly to your house. UPS may deliver it to a different receiving facility called as an Access Point. If this is the case, the phrase “Delivered to UPS Access Point” will show in your product tracking updates. Look for your delivery at locations near your property where the driver may have hidden it to prevent theft if you haven’t received it but the system claims it was delivered. Such features include a back patio or a nearby planter.

3To reschedule or collect your parcel, call the Access Point.

On the UPS website, you’ll find information about the Access Point’s hours, location, and instructions. Keep in mind that having your product redelivered to your home might take up to two business days.
The amount of time it takes to redeliver your package is determined on its position when it appeared at the Access Point.

4Other inquiries should be sent to the UPS Virtual Assistant.

The majority of package delivery concerns have surprisingly easy remedies. The UPS Virtual Assistant, which can be accessed via the Contact UPS homepage, can help you with practically any additional queries you may have. If it is unable to do so, it will send you to a customer care agent.
The UPS Virtual Assistant may be found at
This service is particularly handy if you have a basic query concerning the parcel delivery procedure or want a fast explanation.

There are also some others options that you should know before calling this domestic customer service phone. The alternatives are given below:

Inquire about your order:

If you want to inquire about your order, or if you have any concerns about tracking. If you want missing or broken product records, call the number that is already open. On good contacts, say “tracking” and tell them the tracking number of your package and listen closely to the next directions.

Tracking through UPS:

Contact ups – If you want to track through UPS Info Note, call the support number that is already open and say “Tracking” on a good link and mention your UPS Info Notice number and listen to more guidance. This number should be used to order the change of address and the potential date of arrival of the scheduling kit.You may even request a hold of the selections. You should call the sender, too.

Deliver a package or arrange a pick-up:

If you need to deliver a package or arrange a pick-up, or if you need a cost statement and want to inquire about all of this with a message, call the UPS Customer Service phone line and say “Send Package” and more guidance. Wait a minute and listen to them carefully. You may also gather information about the time it takes to cross parcels.

Finally, if you need to order materials or need assistance with prior orders over the internet. You can call the above number and say ” Supply order” and follow the directions closely on the Follow call.

 Contact UPS -Note: For hearing-impaired people, the Deaf Telephone System (TDD) or the Teletypewriter (TTY) is 1-800-833-0056. There are two numbers for UPS market administration services, 800-782-7892. For overseas import and export services and 800-742-5727 for UPS supply chain services.



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Robart Ryan

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